DCI Donor Services Tissue Bank (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!!  Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!!   We are seeking a Manager of Quality Assurance (Tissue Bank). This position will assist the Senior Director of Quality Systems in the maintenance and oversight of the quality assurance department. This role will be responsible for executing, monitoring and managing the quality assurance teams. Identifies and implements process improvement opportunities.

COMPANY OVERVIEW AND MISSION 

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list.  Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.  

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services.  We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients.  To be successful in this endeavor is our ultimate mission.  By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion.  With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
  
Below are some of the key accountabilities this position will hold:   

1. Provides oversight of the daily operations of the quality assurance teams of the Quality System department.
2. Oversees the review, release, and maintenance of all quality assurance documentation batch records. Ensures compliance with internal procedures, FDA regulations and AATB standards.
3. Recruits, hires, and trains Quality Assurance staff members. Provides direction and oversight of the QA staff and ensures required tasks are completed within required time frames.
4. Works with the Database and Reporting Manager to develop tracking metrics to evaluate the success and completion of goals. Evaluates trends in performance to determine process improvements.
5. Assists QA with the initiation, investigation and closure of deviations, complaints and other occurrence reports. Assists the Senior Director of Quality Systems with reportable events, such as FDA adverse event reporting, recalls, and HCT/P core deviations.
6. Acts as liaison between Operations (processing) and the Medical Director on compliance and product safety issues.
7. Assists the Senior Director of Quality Systems with preparing for and participating in hosting regulatory audits, including FDA, AATB, state and international agencies.
8. Identifies, creates, reviews and revises all applicable standard operating procedures related to quality assurance.
9. Acts as a role model for DCIDS by supporting, reinforcing, and exhibiting behaviors consistent with the DCIDS core values, which are: selfless, hardworking, passionate, and dependable.
10. Performs other duties as assigned.

The ideal candidate will have the following attributes:   

1. Bachelor’s degree in science or Allied Healthcare field
2. 3+ years of experience managing quality, compliance or operations, or other similar fields.
3. Direct Supervision experience required
4. CTBS preferred
5. Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel is required.

About DCI Donor Services Tissue Bank

DCI Donor Services’ family of companies includes DCI Donor Service Tissue Bank and organ procurement organizations in California, New Mexico and Tennessee. Sierra Donor Services serves the Sacramento, California and Reno, Nevada areas. New Mexico Donor Services and Tennessee Donor Services cover specified donor service areas, respectively. We are committed to saving and enhancing lives by connecting people through organ and tissue donation and transplantation. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining strong community ties. We are proud to foster an environment where selfless professionals are committed to our lifechanging work. Our performance is measured by the impact we have on the lives of donors and families who make transplantation possible, and the patients whose lives are saved and enhanced by their gifts. By mobilizing the power of people and the potential of technology, we extend the reach of each donor’s gift to maximize the Gift of Life. DCIDS is an EOE/AA employer – M/F/Vet/Disability.

Connections working at DCI Donor Services Tissue Bank