While this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. RTI Surgical, Inc., reserves the right to revise the job or require that other or different tasks are performed when circumstances warrant (i.e., emergencies, changes in personnel or staffing, workload, or technical developments).
RTI Surgical is global, industry-leading private label OEM with expertise in allograft, xenograft and synthetic-based implants. RTI began operations in 1998 when it spun off from the University of Florida Tissue Bank in 1998 with the goal of expanding the gift of tissue donation by pioneering tissue-based innovations that promote natural healing. Today, through integrated partnerships with customers, RTI develops and delivers restorative solutions to physicians and their patients.
As a Private Label Original Equipment Manufacturer (PLOEM) partner, RTI provides comprehensive turn-key services for development and product life cycle management in support of patients and leading medical technology companies. RTI’s implants are used in multiple surgical applications including dental, spine, sports medicine, plastic and reconstructive surgery, urology/urogynecology and trauma.
RTI is rooted in a steadfast commitment to quality, integrity, and patient safety with a focus on four key values:
We are accountable to each other by trusting each other’s judgement and hold each other responsible for results.
We find joy by striving to create a working environment that people enjoy.
We fully engage by focusing our hearts and minds on our customers, patients, and each other.
We adapt to change by working collaboratively to be flexible to the changing needs of our business.
RTI’s headquarters is located near Gainesville, Fla. in North Central Florida’s growing life sciences region, and has additional state-of-the-art facilities in the Greenville, N.C. and Germany.
Montagu Private Equity (“Montagu”), a leading European private equity firm, acquired RTI in 2020 and have supported the transformation of the company to its next level of potential.
The Donor Information Supervisor leads the team with excellence, effective communication, steady leadership, and a good attitude.
Supervise the day-to-day activities of Donor Information Associates and act as department lead in the absence of other leadership
Actively support staff success by facilitating one-on-one meetings, providing data driven feedback, identifying opportunities for growth and continuous coaching
Drive departmental process improvements to increase efficiencies and quality of work
Oversee timely review/release of donor medical charts, monitor overall chart cycle time and departmental workload
Develop, monitor and provide training to new hires and continued training for entire department
Trouble-shoot problems and resolve issues as they arise
Conduct review of donor charts and disposition donors in electronic system for release into production, rejection or response to Medical Directors’ requests for additional information
Liaise with both internal and external customers to provide requested donor related information and/or resolve issues
Assist department leadership in ensuring compliance with all applicable regulations, standards, company policies and departmental procedures
Monitor Medical Directors’ rejection/request patterns and provide feedback to Donor Services
Serve as a subject matter expert to develop and maintain SOPs, Work Instructions and other documentation pertaining to the Donor Information process
Participate in other quality functions; complaint investigations, CAPAs and internal/external audits
Support company and departmental quality and business objectives and initiatives
Coordinate staff scheduling to ensure appropriate coverage for the department
Provide information to develop and monitor quality and business metrics as requested
Must be able to work independently with minimal supervision and possess the ability to work under a variety of changing conditions and stressful, urgent need conditions
Must have strong interpersonal, organizational, verbal and written communication skills.
Must be detail oriented
Must have an analytical approach to problem solving
Must be able to maintain confidentiality
Must be able to review large amounts of documentation and ensure accuracy
Must have ability to efficiently navigate software and other IT systems
AA degree with 3 years medical records experience preferred, equivalent education / experience combination considered
At least one year of chart review experience within an OPO, processor or organ/tissue governing entity
Minimum 3 years quality assurance, regulatory affairs or other related experience with a tissue, medical device or drug company, or a healthcare provider preferred
Knowledge of medical terminology required
AATB CTBS certification required, or must be obtained within two years of being within role
Knowledge of FDA regulations and AATB standards related to tissue donor suitability required
Experience with Microsoft Office Suite required
Light work: Physically handle objects up to 20 lbs. occasionally.
Remote work requires periodic travel, an office setting that provides privacy, limits distractions, and has internet with adequate speed for video conferencing.
On-site employees work in an open layout with assigned workstation or office.
Schedule flexibility required to accommodate extended work days.
RTI Donor Services is a not-for-profit organization that partners with tissue recovery organizations in acquiring donated tissue on behalf of RTI Surgical, with the goal of maximizing the gift of tissue donation to benefit recipients in need. RTI Surgical processes the tissue into high-quality surgical implants that improve patient lives. Further, we are focused on investing in innovation to develop the next generation of tissue safety technologies and implants, in partnership with RTI Surgical.