Donation Coordinator accepts the referral of potential donors and routinely reviews, analyzes, and interprets medical data to determine medical suitability according to OPO and Tissue Bank Criteria, Standard Operating Procedures (SOP) and Guidelines. Directs the resources available to bring about a successful Authorization or Donor Disclosure with the ultimate goal of recovering organ(s) and tissue(s) for transplantation and research. These duties are accomplished within established LifeLink Foundation and Donation Coordinator Services (DCS) SOPs and Guidelines. CMS guideline (42CFR §482.45 and §486.322) requires hospitals to notify OPOs of imminent deaths and requires OPOs to screen organ and tissue referrals.
Night Shift Position (7pm - 7am)
Working conditions are fully supported in a 24/7 call center/office environment. Includes working up to 12 hours on shift, after business hours, routinely on weekends, and on holidays. Special circumstances may require additional hours.
Performs a detailed evaluation to determine medical suitability of all referrals for LifeLink of Florida, LifeLink of Georgia, the USVI for LifeLink of Puerto Rico and any other OPO/Tissue Bank Partner.
Proficient use of iTransplant. Interacts with all referring institutions and maintains appropriate documentation of the screening process via data entry by following established iTransplant procedures.
Responsible for routing medically suitable referrals to bring about a successful Authorization or Donor Disclosure with the ultimate goal of recovering organ(s) and tissue(s) for transplantation and research.
Per protocol, communicates any hospital development, Medical Examiner/Coroner and/or funeral home concerns or feedback to the appropriate divisional department.
Assists as directed with verifying accuracy of referral outcomes and data points within activity reports.
Attends and participates in required departmental meetings and/or workshops for ongoing professional development.
Participates in any needed training, performance measurement, process improvement, departmental QA/QC activities and special projects as directed.
Complete the training process for obtaining Authorization/Donor Disclosure, coordination of the donation process and appropriate documentation per SOPs and Guidelines for all tissue referrals for LifeLink of Florida, LifeLink of Georgia, the USVI for LifeLink of Puerto Rico and any other OPO/Tissue Bank Partner.
Assists Communications Services with answering incoming referral calls when not evaluating cases for medical suitability.
Ability to handle a work schedule that may require response to emergency coverage.
Ability to multitask in a high call volume environment.
Strong communication and interpersonal skills in order to converse with all levels of medical professionals.
Medical related degree/certification or appropriate experience in a medical environment.
Ability to work independently adhering to prescribed guidelines and protocols, while exercising good judgment in seeking appropriate guidance as required.
Ability to promote and embrace a team work environment.
LifeLink offers a wonderful benefits package to include company paid medical and dental premiums, life insurance, disability insurance and a generous company paid pension plan. EOE.
We are committed to educating and inspiring the public to save lives through organ and tissue donation by joining the organ, tissue and eye donor registry
Our Vision is to maximize the gift of life while giving hope to donor families and transplant patients.
Our Mission is to honor donors and save lives through organ and tissue donation.
Our Values are: Compassion. Excellence. Legacy. People. Quality.