Miracles In Sight seeks energetic, compassionate individuals for Donor Center Coordinator positions in our 24 / 7 Call Center. Donor Coordinators work closely with grieving families to facilitate eye tissue donation for corneal transplant and research in the United States and around the world. Donor Coordinators contact donor families and conduct medical social history interviews, while coordinating with hospitals, funeral homes and surgical recovery personnel.
Background in medical terminology, grief counseling, call center, dispatch, ER or EMS preferred. Excellent communication skills, empathy and passion for donation required. Flexibility is a MUST. You will be required to work days, nights, weekends, and holidays as the Eye Bank needs.
As a Donor Center Coordinator, you become part of a family with one purpose - providing the gift of sight. You’re making a profound difference in the lives of those who cannot see. We believe that offering sight to others is one of life’s most valuable gifts. We believe in what we do!
As the second largest Eye Bank in the US, MIS offers a positive, dynamic culture with opportunity for growth and advancement. Excellent training and benefits are included.
Degree preferred but not required
2+ years prior call center experience or similar experience in eye or tissue banking required
Excellent attention to detail and ability to multi-task; must have good typing and computer skills
Must have good investigative and problem solving abilities and work efficiently in a high pressure environment
Handle high outbound call volume, including cold calls
Knowledge of medical terminology is preferred
Interact with multiple online systems while speaking and inputting information received simultaneously
Contribute to the overall quality of the department and organization
Strong oral and written communication skills
Bi-lingual in Spanish is a plus
Telecommuting is allowed.
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About Miracles In Sight
Miracles In Sight is one of the largest eye banks in the world, helping to restore sight and change lives for thousands of patients each year. We provide ophthalmologists with high-quality tissue for corneal transplant and partner with innovators around the world to develop new, cutting edge processes and products and meet ophthalmic challenges as they evolve.