The Donation Coordinator supports the mission, goals and strategic plan of Nevada Donor Network, Inc. (NDN) by providing accurate, efficient, and timely donor referral services for its stakeholders including but not limited to tissue processors, referring hospitals, coroners offices, and funeral homes.
A successful Donation Coordinator provides quality customer service to all callers, demonstrates attention to detail and the ability to multi-task in a fast-paced environment. The Donation Coordinator I position directly impacts the success of the Nevada Donor Network by methodical determination of preliminary donor eligibility and ensures outstanding customer service is delivered throughout NDN’s donor service area.
Provides exemplary customer service to all callers.
Processes routine calls from referring agencies and communicates with appropriate internal and external clients according to established protocols.
Accurately identifies and processes all potential organ, tissue and eye referrals to maximize donation opportunities.
Accurately and effectively obtains and evaluates information for determining preliminary donor eligibility including but not limited to relevant medical records, clinical course, hemodilution assessment, medical history and behavioral risk assessment information.
Follows all communication protocols to ensure effective interactions with department teammates and stakeholders including but not limited to personnel from funeral homes, coroners/medical examiners offices and hospital staff.
Effectively screens donor tissues with contracted tissue processors for approval according to established protocols.
Effectively handles daily challenges:
Successfully uses online databases to perform duties.
Demonstrates attention to detail for accurate real-time data entry.
Demonstrates effective decision-making skills.
Makes daily independent decisions regarding donor eligibility utilizing additional resources available 24/7 if needed.
Analyzes and demonstrates problem-solving step by step.
Looks beyond the obvious solution to identify problem and digs deeper to find the best solution.
Problems encountered may be complex.
Demonstrates effective interpersonal communication skills
Communicates well with people at different levels.
Successful sharing of information with others while listening to and understanding their points of view.
Performs other duties as assigned or requested.
Complies with Nevada Donor Network’s Quality Systems and Corporate Compliance programs.
Adheres to established attendance policy through regular and prompt attendance.
Exemplifies core values of Nevada Donor Network at all times.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
SKILLS & ABILITIES
Education: Successful completion of a healthcare technical or professional program with current certification such as Emergency Medical Technician, Critical Care Tech, Emergency Room Tech, Intermediate or Licensed Practical Nurse, OR Hospital Corpsman, OR Associates Degree from an accredited college/university in a relevant Science major/program such as Biology, Chemistry, Social Work or Healthcare Administration.
Experience: One year of related work experience in organ, tissue or eye procurement may substitute for education. MUST understand disease processes and medical terminology.
Computer Skills: Proficient in Microsoft Office programs including but not limited to Microsoft Word, Excel, PowerPoint and Outlook and social media platforms. Minimal keyboarding/typing skills at 45wpm.
Certificates & Licenses: Should achieve AATB certification as a Certified Tissue Banking Specialist within 3 years of employment. Must maintain AATB certification once achieved.
Other Requirements: Demonstrated effective interpersonal and communication skills. English language proficiency; Spanish as a second language preferred. Required understanding of disease processes and medical terminology. Other requirements as assigned.
Internal Number: 1219
About Nevada Donor Network
Nevada Donor Network is a federally designated 501(c)3 not-for-profit organ procurement organization (OPO) also responsible for facilitating tissue and cornea donation statewide. Founded in 1987, our core purpose is to provide hope strength and life to more than 2 million people in the state of Nevada and thousands of potential transplant recipients across the country.
Our primary functions as an OPO are to coordinate, recover and allocate lifesaving organs and healing tissues for transplantation and research on behalf of our heroic donors. We provide education to hospital staff and community partners on the referral and donation process and provide a strong network of support for the courageous donor families who save lives through the gift of donation. Nevada Donor Network is a member of Donate Life Nevada, a statewide collaboration of agencies committed to motivating Nevada residents to register as organ, eye and tissue donors.