The Mississippi Organ Recovery Agency (MORA) is an innovative center of excellence that maximizes the gift of organ, eye and tissue donation. MORA provides an excellent financial compensation package that includes great benefits. We are searching for a Manager of Tissue Family Care for our Tissue Recovery Services who will be responsible for providing leadership and over site to a department that provides excellent customer service at all times to ensure all donor potential is maximized. He/She is responsible for providing management and support including, but not limited to, call schedule support, training, regulatory compliance, quality control of documentation, performance reviews, time and attendance reporting, and input into other departmental/organizational decisions.
Provides daily oversight to Family Care Tissue Staff as well as provides excellent service to donor hospital staff, donor families, Medical Examiners, Coroners, Funeral Homes and other stakeholders.
Works to ensure optimal staffing at all times by serving as an active manager to include routine shift coverage and backup support as needed including days, nights, weekends, and holidays.
Monitor performance improvement metrics within the department, and work with Director of Family Care to implement strategies to improve overall productivity and performance.
Ensures documentation is completed in accordance with MORA and regulatory standards.
Focuses on coaching staff, conducts scheduled competencies, and provides feedback.
Possesses strong decision-making capabilities and excellent communication skills.
Highly organized and resourceful, with excellent written and verbal communications skills.
Create and update operational work-flows, job aides, and training plans and monitor compliance with MORA policies. Demonstrates discretion, maturity, and professionalism in all points of contact.
Works autonomously and takes decisive action in urgent situations to minimize adverse events that may negatively impact authorization.
Attends and participates in departmental and organizational meetings.
Preferred Education: Bachelor’s degree or equivalent in an allied health field.
A minimum of two years of experience working in organ or tissue procurement with significant knowledge of organ, eye and/or tissue banking.
Prior experience with staff management preferred including call center management preferred.
Strong clinical assessment skills also preferred.
Internal Number: TFC002
About Mississippi Organ Recovery Agency
Our Mission: The mission of our not-for-profit organization is to save and improve lives through the gift of organ, eye, and tissue donation.
Federal law requires hospitals to enact policies that make every family suffering the loss of a loved one aware of the opportunity for organ, eye and tissue donation. There are 58 organ procurement agencies across the country working in their designated service areas to accomplish this. MORA is the federally designated organ procurement organization (OPO) for most of Mississippi, but its mission is about so much more than simply compliance.
MORA staff members are on call every minute of the day, and they carry out most of the legwork required to pair matching recipients to organs as they become available. In the wake of loss, a MORA agent will be at the family’s side, making phone calls to transplant centers and answering any questions the donor’s family may have with compassion and professionalism.
Our offices in Flowood, Gulfport, Hattiesburg and Tupelo work tirelessly to spread awareness about donation throughout the state at medical conventions, civic meetings, health fairs, schools and churches – you name it. MORA gladly provides brochures and other materials on donation free of charge to anyone who requests them.