The role of Supervisor, Tissue Authorization (night shift) is to be responsible for overseeing the care of potential donor families at the time of approach for donation, monitoring the overall authorization rate for tissue donation, identifying and implementing changes to improve the authorization rate.
Support Gift of Hope’s mission, vision, and values; adhere to its policies and procedures in carrying out the responsibilities of this position
Maintain integrity of the call schedule by covering shifts when activity is high, or shortages by PTO or FMLA
Attend required office meetings on a regular basis
Review the authorization activity of Authorization Specialist staff to track authorization and approach rates, analyze trends, and identify individual and group challenges
Coordinate time with staff to share departmental data, discuss the challenges in obtaining authorization, and provide coaching
Provide real-time mentoring or contact staff following approaches to provide debriefing, feedback and support
Develop solutions to increase authorization rates and work with Authorization Specialist staff and associated departments to facilitate change
Identify authorization training needs then develop and present educational programs on all aspects of the authorization process
Manage assigned staff including selection, scheduling, job duties, training and development, counseling, performance evaluation, recognition, promotion, disciplinary action, and termination
Provide input and recommendations in the development, revision and training of policies and procedures
The following identifies the minimum education and training required to perform the essential functions of the job:
Associate’s degree in an allied healthcare field or related field; or equivalent work experience.
Experience and Skills Required
The following indicates the minimum skills and experience required to perform the essential functions of the job:
Previous experience negotiating through difficult situations to a desired outcome
Ability to display empathetic listening skills and problem-solving techniques to effectively anticipate and respond to each family’s objections or concerns
Ability to communicate effectively with hospital staff
2 years’ related professional experience
Previous OPO or supervisory experience
Ability to lead, coach, and develop staff
Ability to analyze and resolve complex problems
Ability to use data to identify trends
Ability to create and accomplish long-term plans
Ability to adapt to a variety of changing circumstances and priorities
Ability to work effectively in highly emotional situations
Ability to analyze a situation, plan next steps, initiate action and follow through to achieve results
Ability to work collaboratively within a team environment
Basic skills in Excel and Word
Additional Salary Information: Bonus eligible
Internal Number: 1406
About Gift of Hope Organ & Tissue Donor Network
Gift of Hope Organ & Tissue Donor Network is a not-for-profit organ procurement organization that coordinates organ and tissue donation and provides public education on donation in Illinois and northwest Indiana. As one of 58 OPOs that make up the nation’s donation system, we work with 180 hospitals and serve 12 million people in our donation service area. Since 1986, we have saved the lives of more than 23,000 organ transplant recipients and improved the lives of hundreds of thousands of tissue transplant recipients through our efforts.
OUR MISSION IS SIMPLE:
To save and enhance the lives of as many people as possible through organ and tissue donation.
The name Gift of Hope Organ & Tissue Donor Network reminds people that the gift of donation makes hope possible for the thousands of people waiting for lifesaving organ and life-enhancing tissue transplants.