The Manager of Donation Services (MDS) is responsible for assisting the Director of Donation Services in management and oversight of the Donation Services Center operations. Responsibilities include providing vision and direction to assist in the development of programs to enhance and promote donation. Management responsibilities include recruitment, development, and retention of qualified team members. This position MUST lead from the front and demonstrate excellence.
Bachelor’s degree in a related field required. Strong clinical assessment skills also preferred.
Three to five years’ experience in management, including at least 1 year of healthcare management and/or 1 year of call center management preferred. 3+ years of progressive leadership experience in a call center environment will be considered in lieu of clinical requirements stated herein.
A minimum of two years of previous experience working in an organ, tissue, and/or eye (OTE) procurement organization in a capacity that involved obtaining authorization for donation, donor risk assessment interview, and/or determining OTE suitability required. Call center experience strongly preferred. Must demonstrate knowledge and expertise in donation, recovery, and industry standards and regulations.
Certified Tissue Banking Specialist (CTBS) certification, or Certified Procurement Transplant Coordinator (CPTC) or board eligible. If no current certification, must obtain certification within 6 months of employment.
Demonstrated strong interpersonal and leadership skills required.
Must be self-motivated and possess the ability to meet the requirements of a demanding call schedule (required). Must be able to work extended hours.
The ability to work effectively with a variety of medical professionals including hospitals, medical examiners, and funeral homes.
Ability to speak and communicate clearly in order to accurately convey information to donor families and other professional staff.
Excellent organization and time management skills; ability to function independently and collaboratively; good problem-solving and creative thinking skills.
Well-developed personal stress management skills. Ability to handle highly stressful situations in a calm and efficient manner.
This position requires a high degree of autonomy, including self-scheduling of work time and activities, developing program policies and objectives, providing written reports, evaluating the quality of referral triage and screening, approach and authorization techniques, as well as organ recovery information management and allocation processes.
Strong attention to detail and ability to identify compliance issues is required.
Experience in measured performance, results-oriented environments preferred.
Internal Number: 17632
About LifeShare Transplant Donor Services of Oklahoma, Inc.
LifeShare Transplant Donor Services of Oklahoma, Inc. (LifeShare) facilitates the recovery of organs and tissues in the state of Oklahoma, serving 3.8 million people.
LifeShare employs 89 staff members committed to the mission of saving and enhancing lives through organ and tissue donation.
LifeShare has a generous benefit package which includes: health/dental; short-term/long-term diability; life insurance; 401(k); cafeteria 125 plan; annual/sick leave accrual; and tuition reimbursement.