In support of Gift of Life Michigan's mission, vision and core values, the employee demonstrates professionalism, determination, and compassion. A Donor Services Center (DSC) Manager has the primary responsibilities of staff supervision and oversight of daily operations in the DSC. The incumbent develops, implements, and evaluates quality processes and process improvements. Ensures the efficient operation of the DSC as it relates to department core functions. Will work closely with department director, organization leadership, partners and other departments to coordinate the activities of the DSC. This involves real time evaluation of case volume and individual employee skill sets to effectively oversee the functions of the DSC. Additional activities include on call coverage, data entry and analysis, and assistance with various reports. The DSC is a 24-hour-a-day, 365-day-a-year operation therefore scheduling flexibility is required.
It is preferred that the DSC manager be experienced as a donor and/or organ specialist. The DSC manager requires a bachelor’s degree. In addition, two years of supervisory/management experience preferred and/or exhibit leadership qualities in their previous role. The incumbent must be familiar with computers and able to manage a variety of electronic records and databases with adequate training.
Internal Number: GM240
About Gift of Life Michigan
Gift of Life Michigan, headquartered in Ann Arbor, is the state's only federally designated organ and tissue recovery program, providing all services necessary for organ donation to occur in Michigan. We’re a non-profit organization working 24 hours a day all over the state as a liaison between donors, hospitals and transplant centers.
Gift of Life was incorporated in 1971 by Michigan transplant surgeons to provide a network for sharing kidneys. Today, Gift of Life recovers more than 900 organs every year for transplantation from 300 or more donors, saving hundreds of lives. Bone, skin and other tissue also is recovered, helping to significantly improve the lives of thousands of seriously injured and sick recipients. Gift of Life also works with Eversight Michigan to manage cornea and eye donation.
In addition, Gift of Life maintains and grows the Michigan Organ Donor Registry in partnership with the Michigan Secretary of State. The registry is a confidential database of state residents who have expressed their desire to someday help others by becoming an organ, eye and tissue donor.