The Director of the Tissue Work System is responsible for the day to day leadership, operations and planning of the tissue work system. The primary objective for this position is to maximize the potential for tissue donation in the AOC Donor Service Area. This is achieved by (1) developing, implementing, and sustaining tissue processor and research partnerships (customers); (2) overseeing the effective and efficient operations of the tissue recovery process; (3) developing tissue recovery policy/procedures and ensuring process compliance; (4) synchronizing the recovery process in close coordination with organ and eye bank clinical staff; (5) establishing and maintaining collaborative relationships with Medical Examiners, Coroners, and Funeral Homes to ensure effective communication and support; and (6) by maintaining close liaison with Alabama Donor Services (Call Center) to ensure optimal referral process integration and execution.
Oversees and supports the Tissue Recovery Program planning and operations to meet organizational goals.
a) Develops departmental goals aligned to achieve the annual strategic plan. Establishes and executes action plans to achieve departmental goals. Establishes cascading goals for departmental staff. Provides guidance to the Executive Leadership Team on high-level organizational goals related to the Tissue Work System.
b) Establishes and analyzes reports on tissue recovery performance. Reports results during Tissue Council, Quality Council, and Monthly Leadership Reviews.
c) Provides oversight to the supply management system and partners with tissue processors and vendors to ensure recovery materials are available and utilized efficiently.
d) Conducts internal and external audits relative to tissue recovery activities to verify compliance with policy and procedures.
e) Participates in administrator on-call activities for the screening of tissue donors and responds to phone calls and pages in a timely fashion when serving in a Tissue Administrator On-Call position.
f) Maintains extensive knowledge on current donor and processor criteria, logistical requirements, and operations to facilitate the recovery and timely delivery of tissue to processors.
g) Maintains current knowledge of FDA Regulations, AATB Standards, and processing partners’ guidelines. Ensures that AOC policy and procedures, and operations are consistent with these requirements.
Oversees and enhances the Tissue Recovery Program (Personnel and Training).
a) Establishes and maintains a departmental staffing structure to ensure sufficient trained and qualified clinical staff is available to support anticipated tissue recovery volumes.
b) Ensures staffing is appropriately compensated based on general industry and local compensation standards. Conducts a departmental staffing and compensation review annually and reports results to the Executive Leadership Team.
c) In coordination with the Tissue Recovery Manager, and AOC Training Coordinator, coordinates and conducts training on new techniques and provides for refresher training involving didactic methods and wet-labs.
d) Evaluates training models for effectiveness. Conducts an annual review of training records for departmental staff to ensure records are accurate and complete, to include the completion of annual safety and training requirements, annual job description review and signature, and competency testing,
e) Builds and maintains a culture of quality within the department. Sets the example by leading the AOC Tissue Council, and participating in cross-functional teams. Actively encourages staff involvement in process improvement activities, and strictly enforces quality standards.
Establishes and maintains collaborative relationships with tissue processors, partners, and vendors to sustain effective tissue recovery operations.
f) Establishes relationships and communicates routinely with contracted tissue processors to ensure AOC services meet or exceed customer requirements and specifications. Takes immediate action to resolve any customer complaints, issues or dissatisfiers.
g) Seeks out and identifies business opportunities for tissue recovery with tissue processors and researchers to maximize recovery potential.
h) Works closely with industry vendors and suppliers to identify improvement opportunities and new business opportunities.
i) Reviews processor contracts annually to ensure currency and compliance. Recommends contractual changes to the COO as necessary.
j) Maintains and works to improve relationships with non-hospital agencies such as Medical Examiners, Coroners, and Funeral Homes.
k) Conducts professional presentations at partner meetings, and provides educational opportunities to support the donation mission.
Ensures facilities are adequate and effectively structured to support tissue recovery operations.
a) Ensures adequate space and equipment is available to support tissue recovery operations.
b) Serves as the liaison to vendor and equipment maintenance organizations for all items necessary to provide seamless recoveries.
c) Establishes and maintains systems for environmental monitoring, required facility inspections, and ensures accurate documentation is maintained, and systematically reviewed for compliance.
d) Establishes and overseas processes for compliance with storage requirements, and supply rotation.
e) Establishes and oversees compliance processes for cleaning, inspections, equipment management (validation / calibration), and bio-hazardous disposal, vector control, and safety.
Serves as the AOC principal liaison to Alabama Donor Services (ADS) to ensure the effective operations and communications for tissue donation.
a) Works with Donor Referral Coordinators and Supervisors to disseminate and train on tissue criteria and screening for preliminary suitability.
b) Establishes and communicates processor priority for donor screening
c) Conducts monthly reviews of referral data and other reports. Reports issues or negative trends to the COO and Director of ADS. Reports ADS deviations to the Quality Systems Manager through Q-Pulse.
d) Participates in meetings of the ADS Joint Operating Committee as a non-voting member and provides input as necessary.
e) In coordination with the Director of ADS, and the AOC Training Coordinator, ensures training is available for JOC on tissue related matters, to include processor criteria, procedural changes, and communications protocols.
f) Conducts or participates in audits of ADS as requested by AOC Quality Department.
Routinely evaluates the efficiency of the donation process, to include billing, yield data, missed eligible donors, discrepancies, and recovery errors.
a) Reviews processor recovery reports and tissue yield data to ensure operational compliance and efficiency. Reports errors and deviations to the Quality Department through Q-Pulse and maintains records on recovery errors and deviations.
b) Reviews monthly billing reports for accuracy and reports discrepancies to Finance Department.
c) Reviews tissue donor activity in electronic donor record system to monitor Tissue Team documentation compliance and equitable distribution of cases.
d) Reviews processor and internal performance reports and coordinates or performs refresher training where required.
Performs other duties as determined by the COO.
a) Completes ancillary duties and assignments when directed by the Alabama Organ Center COO or Executive Director.
Oversee and direct Tissue Donor Services operations including development of goals and objectives designed to enhance and increase donation and recovery of allograft tissues.
Direct marketing, forecasting and monitoring of donor service relationships with donation and processing partners to further continued development.
Develop and implement strategies to increase tissue donation service areas.
Work closely with the COO regarding strategic business planning, budget and profitability targets. Provide Executive Management with analysis reports for trends in donor services market.
Operational oversight and collaboration with Accounting department for accounts payables and receivables.
Oversight of Tissue Donor Services operations outcomes in family services, surgical recovery, donor records, partner/hospital development and quality processes including training programs.
Manage contract development, negotiation, and execution for services provided by and to Tissue Donor Services.
Provide leadership and direction for reporting staff in evaluating, coaching, and counseling employees.
Provide departmental SME guidance for operational compliance with applicable industry standards, local, state and federal laws and regulations.
Ensure that the highest levels of service and professionalism are exhibited throughout the organization and provide oversight to messaging that is distributed in the community or to donation partners.
Ensure and maintain the highest levels of customer service for internal and external customers at all times.
Other duties as assigned by Management.
EDUCATION AND EXPERIENCE:
Required: Must have a bachelor’s or professional certification in relevant medical field. A minimum of eight years of tissue recovery experience with at least five years of experience supervising others in a management role. Must demonstrate strong knowledge of surgical processes, and aseptic technique.
Preferred: Ten years of tissue procurement experience.
LICENSE, CERTIFICATION AND/OR REGISTRATION:
Required: Certified Tissue Banking Specialist
TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
UAB Medicine is an Equal Opportunity/Affirmative Action Employer committed to fostering a diverse, equitable and family-friendly environment in which all faculty and staff can excel and achieve work/life balance irrespective of race, national origin, age, genetic or family medical history, gender, faith, gender identity, and expression as well as sexual orientation. UAB also encourages applications from individuals with disabilities and veterans. UAB Medicine is active participant in E-Verify for the I-9 process.