In support of Gift of Life Michigan's mission, vision and core values, the employee demonstrates professionalism, determination and compassion. A Donor Services Center Supervisor has the primary responsibility for coordinating the activities of the Donor Services Center during a shift. This involves evaluating caseload, individual employee skill sets and effectively overseeing the hour-by-hour functions of the Donor Services Center.
Additional activities include after-hours organizational coverage, data entry, assistance with various reports, trouble-shooting and process improvement activities. He or she will serve as the resource for staff and provide guidance on technological, phone, facilities and other system issue resolution. Other duties may be assigned by management as needed. The Donor Services Center is a 24 hour per day, 365 day a year operation and flexibility regarding scheduling is required by all staff.
Exhibit proficiency as a donor and/or organ specialist
Exhibit and promote the organization’s core values and behaviors, with both internal and external customers. Establish and maintain a productive and positive work environment.
Effectively coordinate the hourly activity of the DSC, assigning staff or activating staff for coverage, as needed, to support both organ and tissue donation activity. In times of high donor volume, assist staff with daily job functions, as needed.
Monitor and audit processes of the team and its individual members. Act as a resource for case specific review and/or escalated issues. Monitor and evaluate staff performance. Identify areas for improvement.
Provides continual coaching and mentoring of staff. Deliver professional, supportive, and constructive feedback to staff.
Ensure that team members perform the day-to-day job duties associated with their role and meet productivity and quality expectations.
Assess staffing needs; recruit and interview as needed.
In cooperation with DSC director and other DSC supervisors, develop an effective system for achieving and tracking DSC goals.
Serve as a preceptor or assist other staff with precepting orientees.
Oversee staff including payroll and performance reviews
Establish, implement and revise policies as needed.
Work with DSC director and other supervisors to create and update new employee on-boarding training materials and schedules. Create and maintain process for documentation of training.
Work with other department’s leadership to evaluate and improve processes.
The incumbent must have two years supervisory experience and exhibit leadership qualities in their previous role. The incumbent must be familiar with computers and able to manage a variety of electronic records and databases with adequate training.
Internal Number: 1
About Gift of Life Michigan
Gift of Life Michigan is a non-profit, full-service organ and tissue recovery organization for the state. Established in 1971, Gift of Life acts as an intermediary between donor hospitals and recipient transplant centers. Gift of Life employs nearly 200 people and provides all services necessary for organ and tissue donation to occur.
Gift of Life Michigan’s employees are passionate about their work, because they believe in – and witness firsthand – the impact organ and tissue donation can have in saving and improving lives. When our employees talk about Gift of Life’s core purpose, “we honor life through donation,” they know this applies to the lives of both to the recipients of these gifts and to the donor or their families who have left a legacy of generosity.