Donor Network West’s mission is to save and heal lives through organ and tissue donation. We honor and respect the donors and families we serve with compassionate care, and inspire our communities to donate life. Every employee at DNW is responsible for fostering an organizational culture that is based on collaboration, support, and service. This includes being a proactive team player who strives for excellence by upholding the Donor Network West’s core values of Teamwork, Integrity and Passion.
GENERAL JOB FUNCTION
The Director of Operations is responsible for leading, planning, directing, monitoring and improving the overall performance for assigned DNW service centers to achieve excellence in the delivery of daily operations. The Director of Operations engages staff and cultivates a positive organizational culture based on collaboration, support and service. This person is accountable for operational, financial, quality, and continuous improvement activities across multiple disciplines and service centers, including compliance with multiple regulatory agencies.
The Director of Operations accomplishes organization goals by accepting ownership for the actions of Operations and by exploring opportunities to add value to Operations. He/she provides input as needed into organizational policy development and other organizational decisions.
JOB DUTIES AND RESPONSIBILITIES
Oversees the development of assigned DNW service centers and regularly manages improvement projects and is accountable for operational, financial, and continuous improvement activities.
Develops, analyzes, and implements processes and systems to enhance customer service across assigned service centers and takes ownership of and drives needed improvement in all aspects of operations, including productivity, stakeholder satisfaction/experience, provider satisfaction/experience, community efforts.
Responsible for management of the assigned service center’s financial operation budgets, including forecasting contribution margins, utilization projections, and cost controls.
Responsible for compliance with regulatory agencies within the scope of service center operations (AOPO, FDA, UNOS, AATB, EBAA, etc.).Oversees the development and implementation of operations-related policies, procedures, and related forms.
Responsible for proper investigation and CAPA of occurrences relating to the core functions DNW service center operations.
Plans, coordinates and effectively leads assigned service centers to meet patient care, administrative, operational, and support requirements in accordance to regulatory and compliance guidelines and DNW policies.
To perform this job successfully, an individual must be able to perform each essential duty. The qualifications listed are representative of the knowledge, skill, and/or ability required. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Possesses strong decision-making capabilities and excellent communication skills with an ability to effectively engage with internal and external partners, team members, donation partners, peers, and senior management.
Demonstrate leadership and management skills, strong interpersonal skills, and a demonstrated team commitment.
Knowledgeable in compliance and regulatory requirements for multiple DNW service center facilities at local and federal levels.
Strong knowledge of clinical and business processes. Ability to formulate and carry out operational plans.
EDUCATION AND EXPERIENCE
Bachelor’s degree in management or healthcare related field. Master’s in a healthcare-related field desirable.
Minimum 5 years of prior management experience; clinical/health care setting is preferred.
Experience in supervision and development of staff is required.
Critical care or crisis response management is desirable.
PHYSICAL DEMAND OF WORK
On file in Human Resources.
This job description is intended to describe the general content and requirements of the job and that it is not an exhaustive list of all duties, responsibilities and requirements of this position. I understand that Donor Network West has the right to revise this job description at any time.
Internal Number: 2018-059
About Donor Network West
Donor Network West saves and heals lives through organ and tissue donation. We honor and respect the donors and families we serve with compassionate care, and inspire our communities to donate life.
Our vision is to be the premier community resource for organ and tissue donation in our service area. We will provide excellent and compassionate support and service to the public and health care professionals who serve them in the hope that each person will choose to be a donor.
Who We Are
Donor Network West is proud to be the third largest federally designated organ procurement organization and one of the largest tissue recovery organizations in the nation. Donor Network West has connected donors’ gifts to those in need since 1987.
What We Do
Donor Network West works in close partnership with families, doctors, nurses, more than 500 funeral homes and 44 coroners and medical examiners to connect donors to recipients, because every donation is a generous, powerful gift that can save and heal the life of someone in need.