General Statement (Summary of duties & responsibilities):
The Manager of Tissue Recovery Services is responsible for day-to-day management of the Tissue Recovery department. This role will also assist in directing the recruitment, development, and retention of department staff. The activities also include input into the orientation of new staff, as well as, any special projects which may be assigned.
Essential Job Functions:
Responsible for all day-to-day activities associated with the procurement and utilization of tissues for transplantation which includes:
Organizing and managing tissue procurement recovery processes.
Complying with and implementing all applicable standard operating procedures.
Working successfully with various staff members of hospitals, Office of the Chief Medical Examiner and funeral homes.
Responsible for day-to-day management and leadership of Tissue Recovery staff which includes:
Working with the Director of Human Resources and senior management to recruit, select and hire qualified staff.
Participates in new employee orientation.
Prepares appropriate work assignments and schedules to ensure appropriate coverage.
Coaches and mentors Tissue Recovery Techs.
Initiates conflict resolution processes which includes employee counseling as needed.
Conducts annual performance assessments, and competency assessments.
Monitors and controls the time accounting of tissue services staff.
Submit and review time sheets, activity and expense reports.
Review and approve PTO requests.
Attends and reports on Southwest Transplant Alliance tissue recovery efforts at management meetings.
Works with the Director of Tissue Services to develop and track performance metrics for each area of responsibility of the tissue recovery staff, including, but not limited to: clinical recovery outcomes, donor chart documentation, and sterile technique.
In addition to normal 24-hour recovery call, this position is responsible for administrative and clinical call necessary to observe and evaluate staff members, assist staff with problem solving and answer administrative questions related to recovery efforts.
Assures that tissue recovery is done in compliance with all applicable regulatory standards (AATB, FDA, OSHA, state and federal laws, etc.) necessary to assure safety of tissue and appropriate accreditations.
Responsible for preparation for all inspections and supports periodic audits of functions to ensure ongoing compliance.
Assists in budget development for tissue department.
Works with the Hospital Services department to identify opportunities for increased donation, presentation of common integrated message, and improvement in donation consent rate.
Collaborates with the Education and Development department to develop and implement programs focused towards education and training of the recovery technician staff to ensure procurement staff are properly trained and competent to perform assigned duties and responsibilities.
Interacts with Quality Systems to ensure quality monitoring of activities related to tissue procurement including: chart record review, case oversight, technical decision-making, documentation, and customer satisfaction.
Performs other duties as assigned.
Non-Essential Job Functions: Note: These “non-essential job functions” represent job functions which the incumbent is responsible for performing. However, if necessary, these job functions could be performed by other personnel.
Promotes research and technology advances in the organization by staying current with trends in the industry, identifying opportunities and participates in research design.
Maintains and advances technical skills through professional education and training thereby increasing the effectiveness of tissue procurement operations.
Education and Work Experience Qualifications:
Bachelor’s degree in a health science related field or equivalent experience required.
Minimum of three years of tissue recovery experience performing tissue recovery procedures required.
3 - 5 years management experience to include recruiting, training and supervising staff preferred.
Certified Tissue Bank Specialist (CTBS) certification required.
Knowledge of donation issues associated with large metropolitan hospitals.
Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly.
Proficient in MS office, including Word, Excel, and Power Point.
Ability to work both independently and as part of a team required.
Ability to cope with high levels of stress, able to handle a heavy workload and work in a 24/7 environment.
Ability to travel in light and commercial aircraft, or drive his/her personal auto in order to meet all job duties and responsibilities. Current Driver’s license required.
STA is a non-profit organization serving hospitals & patients throughout much of Texas. Founded in 1974, STA is one of the largest of 58 federally designated organ procurement organizations in the U.S. An average of 77 organ transplants take place every day in the United States and more than 28,000 men, women and children receive life-saving organ transplants each year. In our service area, STA... is the official link between those who need an organ to survive, and those who have the potential to save lives by becoming donors. Make a difference - you can save and enhance lives.
Sign up to be an organ and tissue donor today at DonateLifeTexas.org